Is Customer Relationship Management (CRM) simply a sales tool? Can its capabilities extend beyond aiding sales and nurturing leads? What can be its role in customer support? These are the….
How well do you know your customers? Do you understand their habits, preferences, and motivations? Can you predict their needs before they are even aware of them? In the highly….
Do you understand the importance of customer journey mapping? Is your business effectively using CRM to create and utilize customer journey maps? Can you recognize its potential benefits for customer….